Roark

Overview

AI analyzes voice calls for compliance and performance optimization.

Roark - Voice AI Evals offers comprehensive monitoring and evaluation tools for businesses utilizing voice AI technologies. The platform enables tracking of over 40 call metrics, including latency, sentiment, and instruction-following, ensuring detailed analysis of voice interactions.

Roark supports multi-speaker analysis, capable of identifying and evaluating conversations among up to 15 speakers simultaneously. Users can run simulations and testing scenarios with a customizable setup, allowing for the development of various personas and conversation flows.

The tool facilitates compliance with regulations such as HIPAA and offers seamless integrations with popular voice platforms for real-time data capture and reporting. With automated alerts, customizable dashboards, and webhooks, Roark helps teams effectively monitor, test, and optimize voice agent performance while improving customer interactions.

Use Cases

• Monitor and evaluate customer service voice interactions in real-time using Roark's comprehensive metrics analysis, ensuring optimal agent performance and satisfaction levels.
• Conduct detailed simulations to test and refine voice AI personas and conversation flows, enhancing the customer experience while meeting regulatory compliance such as HIPAA.
• Utilize Roark's automated alerts and customizable dashboards to track voice AI interactions across multiple speakers, enabling businesses to identify trends and improve their voice technology strategies.

Pricing

Free plan available. Paid plans unlock more usage.

• Startup: $500/mo
• Growth: $1200/mo
• Enterprise: custom solution

Who Is It For

• Data analysts
• Voice engineers
• Compliance specialists
• Performance managers
• Quality control teams