Stonly

Overview

Create AI-powered interactive guides for customer self-service and support..

Stonly is a comprehensive knowledge management platform designed to enhance customer service efficiency by facilitating self-service solutions. It enables the creation of interactive guides and articles that help customers resolve issues without overwhelming them.

Stonly's AI-driven process automation empowers support agents to follow complex procedures seamlessly, addressing tickets quickly and accurately. With functionalities such as ticket summarization and resolution path suggestions, agents can work more effectively, promoting higher first-touch resolution rates and significantly reducing support ticket volumes.

Integrations with popular platforms like Zendesk and Salesforce streamline workflows, while features such as user analytics and multimedia editing enhance knowledge management. Stonly prioritizes ease of use for both customers and support teams, allowing for scalable management of knowledge resources while optimizing operational efficiency across diverse industries.

Use Cases

• Create interactive step-by-step troubleshooting guides with Stonly that empower customers to solve their own issues, reducing the need for support inquiries and enhancing user satisfaction.
• Use Stonly's AI-driven process automation to assist support agents in navigating complex ticket resolutions, enabling them to resolve issues more efficiently and improve first-touch resolution rates.
• Analyze user interactions with Stonly's analytics features to identify common customer issues, tailoring knowledge base content for proactive support and significantly lowering overall support ticket volumes.

Who Is It For

• Knowledge workers
• Support technicians
• Self-service clients
• Automation engineers
• Content developers