Crisp

Overview

Improve customer engagement and team communication.

Crisp is an all-in-one business messaging platform tailored for startups and SMBs. It features a widget that allows for meaningful interactions via website chat and chatbots, facilitating automated conversations and improved CRM for lead and customer management. The tool also offers a shared inbox for collaborative work, a ticketing system to optimize customer support, and campaigns to boost engagement through email and in-app messages. Additionally, Crisp includes a knowledge base to provide instant answers to customers and a status page for monitoring system alerts. With integrations and customizable options, Crisp aims to enhance customer experience by centralizing team communication and data in one place.

Use Cases

• Create customized chatbots for your website using Crisp's AI capabilities to engage visitors, qualify leads, and provide instant support 24/7 without manual intervention.
• Utilize Crisp's shared inbox feature to collaborate with team members in real-time, assign and track customer queries efficiently, and ensure better responsiveness to customer inquiries.
• Optimize customer support operations by setting up a ticketing system with automated routing and escalation rules, reducing response times and streamlining issue resolution processes.

Pricing

Free trial available before committing to a paid plan.

• Basic: $0
• Pro: $25 mo/per workspace
• Unlimited: $95 mo/per workspace

Who Is It For

• Marketing managers
• E-commerce sellers
• Customer support admins
• Business owners
• Technical builders