Gorgias

August 7, 2024 27 sansui

Site Name: Gorgias

Category: Customer Support

Website Link：https://www.gorgias.com

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Website Description

Overview

AI-powered unified ecommerce support and sales inbox automation.

Gorgias centralizes ecommerce customer conversations from email, social, live chat, SMS, and voice into a single inbox for unified support and sales workflows.

Its AI Agent handles support and sales tasks, automates up to 60% of routine inquiries, and surfaces product- and order-level actions without leaving the helpdesk.

Integrations with Shopify, Magento, BigCommerce, WooCommerce and 100+ ecommerce tools enable real-time product data, order edits, and campaign execution.

Automation features include rules, macros, flows, intent and sentiment detection, and self-service to reduce response time and agent workload.

Support teams get order management, multi-store views, and a customer sidebar for faster ticket resolution and escalations.

Merchants and marketing teams can run proactive chat campaigns, deliver personalized recommendations, and improve conversion rates through conversational sales.

Gorgias screenshot

Use Cases

Centralize all ecommerce customer conversations (email, chat, SMS, social and voice) into a single omnichannel inbox with Gorgias to speed response times and let the AI agent automate up to 60% of routine support tasks while performing order lookups, refunds and product updates directly from the helpdesk.
Deploy a conversational commerce chatbot to handle pre-purchase questions, recommend products via order and product integrations, run proactive chat campaigns to boost conversions, and seamlessly escalate complex cases to agents with full order context.
Create automated workflows and reporting that turn support into revenue—automatically tag refund/upsell opportunities, trigger order-management actions, run targeted proactive campaigns, and use support revenue analytics to measure ROI and improve fulfillment and CX.