Inkeep

Overview

Automate and resolve user support queries efficiently.

Inkeep is an AI tool designed to enhance user support through collaborative copilot capabilities. It allows support teams to streamline the resolution of over 250,000 questions monthly, providing scenario-specific guidance and 24/7 troubleshooting assistance.

Inkeep generates thoughtful auto-replies based on historical ticket data, Slack threads, and documentation, enabling quick resolutions and faster ticket closures. The tool offers features like automated FAQ generation from resolved tickets, integrated chat for easy access to help content, and intelligent escalation to human support when necessary.

Use Cases

• Enhance your customer support efficiency by using Inkeep to generate automated FAQs from resolved tickets, allowing users to find answers quickly without contacting support teams.
• Utilize Inkeep's collaborative copilot capabilities to provide real-time scenario-specific guidance for support teams, enabling faster ticket closures and improved resolution rates.
• Integrate Inkeep into your website and help center to offer 24/7 troubleshooting assistance, empowering users to resolve common issues independently and effectively reducing overall support volume.

Pricing

Free plan available. Paid plans unlock more usage.

• Scale: $600/mo
• Blog team: $750/mo

Who Is It For

• Technical writers
• Customer support specialists
• Help desk technicians
• Database administrators
• Data analysts