Mava

Overview

Manage customer support queries from unified interface.

Mava is a versatile AI-powered customer support tool designed for communities.It seamlessly handles both public and private queries from a unified dashboard.Mava's AI learns from existing support content, resolving over 50% of community queries autonomously.

Unlike other bots, Mava supports users in private tickets and public channels, with the ability to transfer unresolved queries to human agents.It offers web chat, Telegram, and Discord Ticket Bot integration for multi-channel support.

Mava provides valuable support metrics and transforms user feedback into actionable insights.Trusted by hundreds of communities, Mava streamlines support operations with its user-friendly interface and responsive team support.

Use Cases

• Efficiently manage community support queries with AI assistance, improving response time and user satisfaction..
• Automate resolution of common queries, freeing up human agents for more complex issues and improving overall support efficiency..
• Integrate AI-powered support across various channels like web chat, Telegram, and Discord, providing consistent and responsive assistance to community members..

Pricing

Free plan available. Paid plans unlock more usage.

• Starter: $0
• Bullish: $42 mo/workspace
• Diamond: $125 mo/workspace
• Whale: $375 mo/workspace

Who Is It For

• Support representatives
• Community moderators
• Platform administrators
• Software developers
• Customer success managers