Overview
AI automates B2B support workflows across multiple channels.
Pylon is an AI-native support platform designed for B2B environments, facilitating omnichannel communication across various modern channels such as Slack, email, chat, and Microsoft Teams. The tool integrates AI agents to automate complex workflows, enabling user groups to enhance responsiveness and efficiency when addressing customer inquiries.
Pylon streamlines knowledge management by organizing documentation and automatically generating articles, filling in knowledge gaps, and supporting multiple languages. It also provides account intelligence tools that aggregate customer data, allowing teams to proactively manage relationships and track key account signals.
Use Cases
- Automate customer support responses across Slack, email, and chat by integrating Pylon's AI agents, significantly reducing response times and enhancing team efficiency.
- Streamline documentation and create knowledge articles effortlessly with Pylon's automated content generation, ensuring that all team members have access to up-to-date information in multiple languages.
- Utilize Pylon's account intelligence tools to gather and analyze customer data, enabling proactive management of key account relationships and tracking important engagement signals.
Pricing
Free trial available before committing to a paid plan.
- Base for smaller teams.: $0
- Enterprise offer premium support.: yearly only billed annually 7 seat minimum
- Premium: $10 per customer account/mo
- Ai assistants: $50 per seat/mo
- Ai agents: $0.50 per ticket/mo
- Starter: $59 per seat/mo
- Professional: $89 per seat/mo
- Autonomous ai that helps with ticket pre-work and resolution.: $100/mo
- Enterprise: $139 per seat/mo
- Annual monthly platform account intelligence ai starter setup basic support: $59 per seat/mo billed annually 3 seat minimum
- Platform account intelligence ai starter setup basic support: $70 per seat/mo billed mo 3 seat minimum
- Scale your support.: $89 per seat/mo billed annually 3 seat minimum
- Scale your support.: $118 per seat/mo billed mo 3 seat minimum
- Enterprise offer premium support.: $139 per seat/mo billed annually 7 seat minimum
Who Is It For
- B2b support professionals
- Customer success managers
- Account executives
- It administrators
- Knowledge management specialists
