Overview
AI-powered 24/7 call handling, lead qualification, and unified communications.
Quo (formerly OpenPhone) is a business phone system that unifies calls, SMS, voicemails, recordings, and contact history into a shared inbox. Sona AI agent answers calls 24/7, handles routine questions, qualifies leads, and routes conversations using custom call flows and phone menus.
Shared numbers, team inboxes, and full conversation threads provide context for sales, support, recruiting, and franchise teams to collaborate and hand off customers. Automatic call tags, note summaries, and recordings reduce manual logging and surface key interactions for faster follow-up.
Integrations with HubSpot, Salesforce, Zapier, Make, and a public API enable sync with CRMs and custom workflows. Analytics and live oversight track call volume, response time, and team performance across numbers and call types. Call routing, auto-attendant, call forwarding, toll-free and international calling support startups and small businesses scaling customer communications.
Use Cases
- Set up a 24/7 AI receptionist with Quo and Sona AI to answer and qualify incoming calls and SMS, automatically tag and summarize conversations, route high-value leads to the right sales reps and log interactions into your CRM for immediate follow-up — all without hiring extra staff or writing custom scripts.
- Centralize team communication by consolidating calls, voicemails, recordings and SMS into shared inboxes with searchable contact history, collaborative notes and call recordings for faster onboarding and cross-team visibility, while using automated summaries and analytics to surface action items and performance metrics.
- Automate lead qualification and routing using Sona AI’s auto-attendant and scoring rules, push call summaries and tags into your CRM for accurate lead scoring and campaign attribution, and leverage call-tracking analytics to optimize marketing spend and measure ROI.
Pricing
Free trial available before committing to a paid plan.
- Tier 1: $0/mo
- Starter (billed annually) tier 1: $0/mo
- Business (billed annually) tier 1: $0/mo
- Scale (billed annually) tier 1: $0/mo
- Starter (billed annually): $15 per user//mo
- Starter: $19 per user//mo
- Business (billed annually): $23 per user//mo
- Tier 2: $25/mo
- Starter (billed annually) tier 2: $25/mo
- Business (billed annually) tier 2: $25/mo
- Scale (billed annually) tier 2: $25/mo
- Business: $33 per user//mo
- Scale (billed annually): $35 per user//mo
- Scale: $47 per user//mo
- Tier 3: $49/mo
- Starter (billed annually) tier 3: $49/mo
- Business (billed annually) tier 3: $49/mo
- Scale (billed annually) tier 3: $49/mo
- Tier 4: $99/mo
- Starter (billed annually) tier 4: $99/mo
- Business (billed annually) tier 4: $99/mo
- Scale (billed annually) tier 4: $99/mo
- Tier 5: $199/mo
- Starter (billed annually) tier 5: $199/mo
- Business (billed annually) tier 5: $199/mo
- Scale (billed annually) tier 5: $199/mo
Who Is It For
- Communication managers
- Call qualification specialists
- Data analysts
- Crm integrators
- Business owners
