Thena

Overview

AI consolidates and manages B2B customer support messages.

Thena is an AI-driven customer support platform designed for B2B teams, facilitating seamless communication across Slack, email, and chat. This tool consolidates multiple channels into a unified workflow, allowing teams to auto-triage and route tickets efficiently.

With features like customizable boards, role-based controls, and auto-assignments, Thena enables streamlined processes for managing customer inquiries. It automates repetitive tasks, letting support agents focus on complex issues while maintaining high productivity.

The platform also integrates various applications, centralizing customer data and improving collaboration among human agents. By utilizing AI and smart workflows, Thena enhances the speed and accuracy of customer support, making it a valuable resource for enterprises aiming to optimize service delivery.

Use Cases

• Streamline customer support operations by integrating Thena with various communication channels like Slack and email, enabling teams to manage inquiries from a single platform with increased efficiency.
• Utilize Thena's auto-triage and routing features to automatically assign tickets to the appropriate support agents, ensuring faster resolution times and improved customer satisfaction.
• Leverage Thena's customizable boards and role-based controls to create tailored workflows for different teams, improving collaboration and clarity in addressing complex customer issues while automating routine tasks.

Pricing

Free trial available before committing to a paid plan.

• Free: $0/user/mo

Who Is It For

• Customer support teams
• Service managers
• Support operators
• Collaboration specialists
• Process automation